FREE Shipping* on all orders over $250
FREE Engraving, Logo & Personalization and NO Setup Fees*

Ordering and Shipping

Although we request all order details including payment information at the time of order, We do not bill until your order ships.


We offer 3 easy ways to purchase awards and recognition items!

Online - Browse by Category or you can use our Search Box at the top of every page to find the perfect award. Place your order online and either enter/upload your engraving details at that time or email them as attachements to customerservice@fineawards.com referencing your order number in the subjectline.

Phone - Order toll-free by calling 1-800-343-3166, Monday through Friday from 9am to 5pm ET to talk to our award experts.

Email - Send your requests to customerservice@fineawards.com. Just include the award item numbers, your in-hands date and bill to/ship to address. If you are including artwork and personalization files, please add them as attachments.

Note: All orders and cancellations will be acknowledged by us in writing via email.

Payment Methods:

Credit Card - FineAwards accept VISA, MasterCard, American Express, Discover and PayPal.

PayPal - online orders can use PayPal for secure and easy online payment at checkout.

Invoice - For orders over $250, businesses may apply for terms during checkout by selecting "Pay by Terms" as the payment method. Order approval and processing is subject to credit approval. Typically we ask that you have an established purchase history with us such as a previous order using a credit card.

ACH and Wires - This is an easy and effective way for our clients to secure their products and ensure on time shipping. Please contact customerservice@fineawards.com for more information.

Check Payments - Checks may be accepted from companies with approved credit. Products are shipped when funds clear our bank. In the event your order is time-sensitive we strongly recommend paying by credit card, ACH or wire transfer.

Purchase Order - Businesses with a PO system may apply for terms during checkout (order approval and processing is subject to credit approval) by selecting "Pay by Terms" as the payment method. All Educational and Goverment Entities are automatically approved for terms. Please email a copy of your PO to customerservice@fineawards.com after you place your order.

Note: All orders are charged in U.S. Dollars unless otherwise indicated.

Processing & Production Time:

Your order's time of arrival is Processing & Production Time plus Shipping Time.

  • Please allow 1-2 business days to recieve your proof for art approval.
  • Please allow 5-7 business days from art approval for shipping. We will make every effort to accommodate your needs.

Standard Production

Please allow minimum 5-7 business days from art approval to process and ship your awards. We appreciate additional lead time whenever possible to allow our team to manufacture all orders on an as needed basis and guarantee all of our client's in hands dates.

Rush Orders & Fees:

Due to the unique manufacturing process along with on-demand personalization and customization options, many of products require processing and production time as indicated on the product pages. Some of these processes can be expeditated at the cost of “fast tracking” – putting your order ahead of others and increasing production bandwidth – and by upgrading to a faster ship method. Please note: Not all products and decoration methods can be rushed.

Please do not hesitate to call 1-800-343-3166 between 9am and 5pm or email us anytime at customerservice@fineawards.com with your rush request.

Note: Production time doesn't begin until final art approval. If you do not response within 48 hours after the art proof is sent, your order will automatically go into production to avoid any delays.

The proof approval process is the most crucial step when purchasing awards and recognition items. Customer must carefully approve all layout, sizing and spelling. Once customer approves artwork liability shifts to customer who agrees not to hold FineAwards responsible for changes not requested prior to final approval. FineAwards makes its best effort at all times to get artwork correct for customer and guarantees to etch artwork exactly as customer approves (see Perfect Art Promise). By placing an order with FineAwards for any product in this website, customer agrees to all terms and conditions.

Orders with an event date submitted and approved for production by the customer, which allow for fewer processing, production and/or transit days than required to meet the event date are subject to additional charges. Our team will always choose the lowest cost and most effective way to meet your event date such as waiving the proof process, upgrading the shipmethod, and/or cutting down days of production. Rush Fees can run anywhere from 10% to 100% of the item retail value. Please see our shipping table for the various available expedited ship methods. These changes/charges will be automatically applied to your order, and you will be sent a revised sales order.

Shipping Information:

We proudly ship using UPS Carbon Neutral. All qualifying packages (shipping and transit of orders) are carbon neutral. UPS's carbon neutral option empowers companies to take action to offset the climate impact of the carbon emissions that result from shipping orders.

Due to the unique manufacturing requirements of our products, your order may ship from from multiple locations at no additional charge. Delivers on Business Days. For weekend delivery please call 1-800-343-3166.


US Shipping Table
Shipping Method Shipping Time Shipping Charge¹
Ground Delivery 3 - 5 Business Days $9.99 or 14% of Merchandise Total
2 Day Delivery 2 Business Days by 4:30pm $29.99 or 22% of Merchandise Total
Overnight Delivery 1 Business Day by 4:30pm $39.99 or 32% of Merchandise Total
Overnight Morning Delivery 1 Business Day by 10:30am $49.99 or 40% of Merchandise Total

Canada Shipping Table³
Shipping Method Shipping Time² Shipping Charge¹
Ground Delivery 3 - 5 Business Days $19.99 or 24% of Merchandise Total
Overnight Delivery 1 Business Day by 4:30pm $69.99 or 40% of Merchandise Total

¹Excludes products that ship separately or dimensionally. Those products such as Framed Wall Decor have fixed shipping costs that are calculated separately. See product page for specific shipping charges.

²Estimated delivery not guaranteed due to border/customs.

³Canada shipping charges includes necessary duties and taxes.




Multishipping / Shipping to Mulitple Locations:

When checking out, you can select to multiship your order. There is a small handling fee of $10 per address. To let us know all the addresses, please download and fill out this easy to use Excel Sheet: DOWNLOAD NOW. After you have filled it out please email it customerservice@fineawards.com with your order number so we can process your shipments.

We offer the service of shipping to multiple addresses. Recipient addresses MUST be provided in the Microsoft Excel spreadsheet provided. While we will make every attempt to detect and correct invalid mailing addresses, we cannot be responsible for the accuracy of addresses you provide. Undeliverable packages will incur additional reshipping fees or be discarded without refund or credit. For each address going Ground Transit there is a small $10 handling fee ($30 each for Expedited Shipping Methods) in addition to Shipping fees. Since we price our items so that you can receive the biggest savings for being delivered in bulk to a single address, this additional charges covers the labor, materials and increased shipping charges to individually package and deliver each additional shipment. Promotional shipping offers such as Free Shipping or Flat Rate shipping are only valid for orders shipping to one location and thus not valid when choosing to Multiship. For more information about shipping outside of the Contiguous US such HI, AK, PR and Internationally, please call to discuss further.

Tax Information:

Sales tax will be added to orders shipped to the state of Florida and to international orders shipped to Canada. Any tax due will be determined based on the zip code entered in your shipping address, and the tax amount will be shown during the checkout process, before you submit the order.

Back Orders:

Due to unexpectedly high demand, FineAwards may occasionally experience back orders for certain products. In those instances, you will be advised of the back order and expected ship date. You will not incur additional shipping charges for items from the same order that are shipped separately to the same address.

Changes & Corrections:

Prior to production, corrections will be made at no charge. Order quantities may be reduced at any time before production of the order. If corrections or charges are requested after production, such pieces will be re-produced at the discounted per-piece rate of the order. other change requests may result in a new and separate order from your original order and is subject to all terms & conditions including but not limited to Processing Time and Back Orders. All changes and correction requests must be made with an authorized FineAwards representative and acknowledged by us before the change or correction is made effective.

Cancellations:

Cancelled orders are subject to all costs incurred up to the time of acknowledgement of cancellation. All cancellations must be with an authorized representative of FineAwards or in writing by email to customerservice@fineawards.com

You have until the end of the business day on the day your order is placed (5:00 pm EST) to cancel your order for a full refund. If cancelled within 24 hours a 20% restocking fee will apply. Orders can not be cancelled once proofs have been sent for approval unless prior authorization is received.

Once a custom order has been accepted it cannot be cancelled. Custom orders are made to your specific requirements and cannot be returned.

Exact Quantity Orders, Under/Overruns:

While most orders will be billed and shipped in exact quantities ordered, some custom imprinted items require case quantity purchases. If there is a discrepancy between the amount you originally ordered and the amount we need to produce, you will be contacted and notified of the additional quantity and charge. With respect to our imprinting processes on promotional products, we reserve the right to ship and bill up to 10% over or under the quantity ordered.

SAMPLES

Random samples will be billed at item cost plus shipping and must be returned within 30 days. We will credit your invoice less freight when received in good condition.

Custom Orders & Unique Decoration Methods:

Items that are customized outside of our standard advertised options are subject to additional charges and fees.

Engraving Artwork

All orders should be accompanied by sharp, black and white, vector artwork. We suggest that you leave type style to the discretion of our art coordinators, but please note if specific font preferred. Etching, personalization and set-ups include basic layout as long as approved artwork is supplied. Additional charges may apply for special need projects.

Colorfill

Please check with your customer service specialist to obtain information about available colors. A color setup fee of $70.00 per color and a $10.00 per piece charge will apply.