110% CEO Service Promise | From the CEO
I want to personally thank you for trusting FineAwards.com with your very important corporate recognition program. Our goal is to make this experience as easy as possible for you and I want to start by removing any concerns you may have faced in the past by personally extending my 110% CEO Service Promises. We understand how important it is for your awards to arrive safely on time and accurately so this is what I want to do for you...
For over 10 years we have not missed an event. The #1 priority in our industry is making sure your awards arrive on time. We often joke…"How great is the Super Bowl Trophy if it arrives the day after the Super Bowl?" We treat each event we help recognize like it is your Super Bowl and we promise your awards will arrive before the big game. Therefore I would like to extend to you my “On Time Promise". If your awards/gifts do not show up on time for your event they will be FREE.
The only reason I can do this is because WE DO NOT MISS EVENTS!
PERFECT ART PROMISE
Thanks to years of experience with expert artists at your service , you will enjoy working with my team as we create your amazing artwork. Whether one piece or 1000 pieces, we do not etch your beautiful awards until you have signed off on your art proofs. Our team is happy to make changes as needed and committed to absolute perfection. Once you sign off on your proofs we guarantee your awards will arrive exactly as you approved otherwise your replacements are FREE of charge including all costs required to get your replacements to you before your event.
SHIP SAFE PROMISE
We are constantly searching for new ways to ship our delicate pieces safely to you. I am so confident that we have the best packaging in the industry that I would like to offer you my “Ship Safe Promise". I personally guarantee that every piece we ship to you will arrive safe and sound. In the unlikely event that our carrier damages your pieces I will replace them FREE of charge including covering all costs required to get your replacements to you before your event.
BEST PRICE PROMISE
FineAwards.com works tirelessly to make sure we give all of our clients the best possible combination of quality, service and price regardless of what our competitors are offering. We find it a lazy tactic for a company to offer to price match and one we know our customers can see right through. It just means that they were not willing to take the time to make sure their prices are the lowest and would prefer to let you do the research. You want lazy working on your awards? We are leaders not followers in the industry and have been for more than 15 years. Stick with us to ensure your awards are perfect every time because we have the strongest team and use only the latest techniques and processes for high quality awards and sand etching. It would be a mistake to let price alone dictate your decision. That is the easiest part for us to help with so if you do happen to find one of our awards for less just let us know and we will take care of it.
Billionaire Warren Buffet was quoted…"Price is what you pay. Value is what you get."
FineAwards.com will offer you BOTH every time!
As you can see I am extremely confident in my team's ability to exceed your expectations. But just to show you that FineAwards.com prides itself on long term relationships, in the infrequent chance any of the above should take place we will also offer you an additional 10% discount off your next order in hopes of earning your business back - making that the only 110% Satisfaction Guarantee in our industry.
We are in a feel good business and it makes me feel good to make you feel good.
Let's work closely together to make your employees FEEL GREAT.
Seth A. Fine
*Free replacements and shipping may not apply on rush orders or delays caused by carrier due to customer error, shipping exception or mother nature.