Toll Free 1-800-343-3166
Fine Awards
Toll Free 1-800-343-3166

General Award Information| All You Need to Know!

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ENGRAVING ARTWORK - All orders should be accompanied by sharp, black and white, vector artwork. We suggest that you leave type style to the discretion of our art coordinators, but please note if specific font preferred. Etching, personalization and set-ups include basic layout as long as approved artwork is supplied. Additional charges may apply for special need projects.

COLORFILL - Please check with your customer service specialist to obtain information about available colors. A color setup fee of $70.00 per color and a $10.00 per piece charge will apply.

PRODUCTION TIME - Please allow 5-7 business days from art approval for shipping. We will make every effort to accommodate your needs.

RUSH ORDERS - Rush orders ship within 24-48 hours. We do not charge anything additional for rush orders other than the cost required to get your crystal/glass shipped into our etching facility. Custom orders are subject to additional lead time depending on the project. Contact your customer service representative for special requirements. You will be notified of approximate shipping costs to be added to your order. If you are flexible with the design of your crystal or glass award, one of our experts can offer you a couple suggestions of pieces in stock. It will save you time and money. Please do not hesitate to call, 1 (800) (343-3166) and/or email, or chat with us to find out if we can accommodate your request. Nothing is impossible!

SHIPPING & HANDLING - Orders are shipped UPS prepaid with shipping charges added to the invoice. All orders F.O.B., Hollywood, Florida. A $10 handling charge will apply for all orders shipped via third party. The item detail page describes the exact packaging available for each award. In a few cases, due to the size of the award, packaging may not be available.

DROP SHIPMENTS - We can drop ship direct to multiple locations. Preprinted labels suitable for mailing may be requested and an extra charge of $10 per package will apply.

ENCLOSURES - Please consult with your customer service representative for specifics.

RETURNS - Etched awards can not be returned. 

CANCELLATIONS - You have until the end of the business day on the day your order is placed (5:00 pm EST) to cancel your order for a full refund. If cancelled within 24 hours a 10% restocking fee will apply. Orders can not be cancelled once proofs have been sent for approval unless prior authorization is received.

CUSTOM ORDERS - Once a custom order has been accepted it cannot be cancelled. Custom orders are made to your specific requirements and cannot be returned. Please contact customer service at (800) 343-3166 within 3 days of receiving damaged, defective or miss-etched product for credit and replacement options.

DAMAGES - Claims for breakage must be made with the carrier within 3 days upon receipt of shipment. In the event of breakage, be sure to save all cartons and packaging for inspection. Title to goods passes to buyer at F.O.B. point.

SAMPLES - Random samples will be billed at item cost plus shipping and must be returned within 30 days. We will credit your invoice less freight when received in good condition.

OUT OF CATALOG SOURCING - Our online catalog is only a small sampling of our capabilities. is pleased to utilize our worldwide buying network to assist you in creating the perfect presentation. Contact your project manager for more information.

TRADEMARKS - Liability for correct use of a trademark rests with the customer. We reserve the right to photograph or show as samples, items produced by us without any liability on our part as to trademark or artwork rights. Most of the logos shown in this catalog are from our customers and used for display purposes only. Endorsement of any products should not be implied in any case. All photographs are the sole property of Fine Awards. Any use without prior written consent is strictly prohibited.

TERMS OF SALE - All orders must be paid in full upon inception of order. We accept all major credit cards. Alternate forms of payment are accepted. Please call our finance manager to discuss. No items will be shipped till full payment is received.

PRICING - Prices and products offered through our website are subject to change without notice.

TERMS & CONDITIONS - The approval process is the most crucial step in any personalization business. Customer must carefully approve all layout, sizing and spelling. Once customer approves artwork liability shifts to customer who agrees not to hold responsible for changes not requested prior to final approval. makes its best effort at all times to get artwork correct for customer and guarantees to etch artwork exactly as customer approves (see Perfect Art Promise).  By placing an order with for any product in this website, customer agrees to all terms and conditions.