The definition of Customer Service

As an online business customer service plays an even bigger role at our company since we do not have a showroom or much face to face interaction with our clients. The experience we deliver will be directly related to the perception of our team, our process and our quality. Striving for an easy, informative and fun experience is a promise we keep to all of our customers.


One of our customer service enthusiasts, Heather Holmes, has been a part of the family going on six years now.  She is highly knowledgeable and very familiar with all the crystal and glass awards we have to offer.  If you need assistance in picking out an award, she would be the one to ask.  Heather will guide you through the process, show you several options that fit your budget and time frame, process your order and see it through till delivery.    


Customer service is an attitude. Not a department” and it is the tone at   Whether you call, email or LiveChat, first thing in the morning or at the end of the day, you will always be greeted with a smile by our friendly customer service representatives eager to help you recognize your employees. 

Customer Service